FAQs

1. What is Difpe?

Difpe is an online store offering a wide range of high-quality products. We focus on customer satisfaction by providing exceptional service and free shipping across the UK.

2. Do you offer free shipping?

Yes! We offer free shipping on all orders within the UK. No minimum spend is required.

3. Where do you ship to?

Currently, we ship to addresses within the United Kingdom. We do not offer international shipping at this time.

4. How long will it take to receive my order?

Orders are typically processed within 1-5 business days. Delivery times vary but generally take 5-7 business days after dispatch.

5. Can I track my order?

Yes, once your order has been dispatched, we will provide you with a tracking number via email so you can monitor its progress.

6. What is your return policy?

We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving it for a refund or exchange. Items must be unused and in their original packaging.

7. How do I initiate a return?

To initiate a return, please contact our support team at support@difpe.store with your order details, and we’ll guide you through the process.

8. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, and American Express. We also accept payments via PayPal for added convenience.

9. How can I contact customer service?

You can reach our customer service team via email at support@difpe.store. We aim to respond to all inquiries within 24 hours.

10. Do you offer gift cards?

Currently, we do not offer gift cards, but stay tuned for updates as we continue to grow our offerings.

11. Are my payment details secure?

Yes, we use secure payment processing systems, and your payment details are encrypted to ensure maximum security.

 

12. Can I modify or cancel my order?

If you need to make changes to your order, please contact us immediately at support@difpe.store. Once an order has been processed, we may not be able to modify or cancel it.

13. Do you offer discounts or promotions?

We occasionally offer discounts and promotions. Be sure to sign up for our newsletter to stay updated on our latest deals.